Terms of Service
Fixvero Appliance Repair

📜 1. Acceptance of Terms & Service Scope

By contacting Fixvero Appliance Repair ("we," "our," or "us"), scheduling a diagnostic visit, or authorizing repair work, you ("Customer" or "Client") agree to be bound by these Terms of Service. We provide professional on-site diagnostic, repair, maintenance, and replacement part services for residential and commercial household appliances across appliance repair, Manhattan, NY.

These terms form a binding operational agreement between Fixvero Appliance Repair and the property owner or authorized representative requesting service.

💵 2. Diagnostic Fee & Service Estimates

To dispatch a qualified technician to your premises, perform thorough equipment testing, and identify mechanical or electrical faults, a diagnostic service call fee applies:

• Diagnostic Fee Waiver: If you proceed with the recommended repair service, the diagnostic fee is credited directly toward your final repair estimate cost.
• Upfront Estimates: Before any repair work commences, your technician will provide a clear verbal or written estimate detailing labor costs and required replacement parts.
• Diagnostic Only: If you decline the repair recommendation after diagnosis, only the initial diagnostic call fee is due upon completion of the visit.

📅 3. Appointments, Cancellations & Access

We strive to maintain punctual appointment windows across Upper West Side neighborhoods. To maintain scheduling efficiency:

• Cancellation Notice: Customers must provide at least 24 hours advance notice to reschedule or cancel a booked appointment without penalty.
• Adult Presence Required: An adult representative (18 years or older) with authority to authorize repairs must be present on site throughout the service appointment.
• Unattended Visit Fee: If a technician arrives within the confirmed time window and cannot gain entry to the property, a standard service call fee will apply.

🏢 4. Property Access & Worksite Safety

Customers are responsible for providing a safe, accessible environment for our repair technicians:

• Clear Workspace: The area surrounding the malfunctioning appliance must be cleared of personal items, food debris, and fragile objects.
• Pet Securing: Household pets must be secured in a separate room during the technician visit for safety.
• Building Entry & COI: In apartment complexes, condos, or co-op buildings requiring doorman registration, service elevator reservations, or Certificates of Insurance (COI), the customer must arrange permissions prior to technician arrival.

💳 5. Payment Terms & Billing

Payment for completed diagnostic calls or authorized repairs is due immediately upon completion of the service visit:

• Accepted Methods: Major credit cards, debit cards, authorized electronic payments, and cash are accepted.
• Late Balances: Unpaid balances or returned transactions are subject to administrative collection fees and legal interest rates allowed by New York law.

🛡️ 6. Replacement Parts Warranty Policy

We prioritize installing quality components to ensure reliable equipment performance:

• Replacement Parts Warranty: Most replacement OEM components installed by our technicians carry manufacturer parts warranty coverage.
• No Labor Warranty: Repair service labor is performed with professional technical care but does not carry an independent labor warranty.
• Warranty Exclusions: Parts warranty coverage does not cover damage caused by user misuse, electrical power surges, frozen lines, water supply contamination, or unauthorized equipment tampering.

⚙️ 7. Customer-Provided Parts Policy

If a customer requests that our technician install replacement parts purchased independently by the customer:

⚠️ 8. Limitation of Liability & Disclaimers

Fixvero Appliance Repair is committed to delivering meticulous care during every service call. However, certain structural and operational limitations apply:

• Pre-Existing Damage: We are not liable for pre-existing equipment corrosion, degraded plumbing fittings, brittle cabinetry, or floor scuffs beneath aged appliances.
• Consequential Losses: We are not liable for indirect or consequential damages, including food spoilage in malfunctioning cooling equipment or water damage from pre-existing plumbing leaks.

⚖️ 9. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the State of New York. Any legal disputes arising from service calls shall be handled within the appropriate jurisdiction of Manhattan, New York.

📞 10. Contact Information

For inquiries, billing questions, or clarification regarding these Terms of Service, please contact our administrative team: